Seller Handbook

As your shop grows, you might get help from a family member, business partner, or seasonal assistant.

With shared access, you can invite team members to sign in with their own Etsy account so they can help manage your shop while you keep control of your account and sensitive financial information.

Why use shared access?

Shared access makes it easier to get help with your shop while protecting your account.

With shared access, you can:

• Let trusted team members help with day-to-day shop tasks without giving access to sensitive financial information
• Keep your account, password, and personal information separate from your team
• Review team members’ actions by downloading an activity log
• Easily bring on seasonal help and remove access at any time

How it works

To invite a team member:

• Go to Shop Manager > Settings > Shared access.

• Select Invite team member.

• Enter their email address and send the invitation.

Each team member will sign in using their own Etsy account, email, and password to access your shop. You can have up to five team members.

What team members can do

Team members can help you:

• Manage orders, including adding tracking, purchasing shipping labels, and marking orders as shipped
• Create, edit, and publish listings
• View and reply to buyer messages

They can't:

• Cancel or refund orders
• Delete or deactivate listings
• View or access your bank details, earnings, or any other info in your finances tab
• View or access your marketing, stats, settings, apps, or performance
• Invite or remove other team members

Frequently asked questions

Who can I invite to be a team member?

You can invite anyone who is at least 18 years old. The team member’s email address can’t already be associated with another Etsy shop, including a draft shop. The team member also can’t have recently purchased from your shop if the order is still within its return window.

Does my team member need an Etsy account?

Yes. They'll sign in using their own Etsy account. If they don't already have one, they'll create one during setup before they can accept your invite to be a team member.

Can I customize permissions?

Every team member receives the same level of access. Team members can manage orders, listings, and buyer messages, but they can't access sensitive areas like finances, marketing, stats, settings, apps, or member management.

Can I remove access later?

Yes. You can remove a team member's access at any time from the shared access page.

Can I download activity logs for shared access?

Yes. You can review your team members’ actions, including what messages, orders, and listings they’ve modified, by downloading an activity log.

Can someone be a team member in multiple shops?

If you want a team member to help with one of your other shops, they’ll need to use a different email address to create a separate Etsy account. This is because an Etsy account can only be associated with one shop at a time, including draft shops.

How long do team members have to accept an invitation?

Shared access invitations expire after seven days. If an invitation expires, you’ll need to send a new invite. You can also check the shared access page to see whether your team member has accepted their invitation.

Can team members access a shop without two-factor authentication?

No. Team members must enroll in two-factor authentication (2FA) before they can accept an invitation and access a shop.

Why can't my team member accept their shared access invitation?

If a shared access invitation can't be accepted:

• Confirm the invitation was sent to the correct email address.
• Check whether the team member has recently made a purchase from the Etsy shop that’s still within its return window. If so, send them the invitation to a different email address or wait until they’re past the return window and try again.
• Check if the team member is already associated with another shop (including draft shops) using the same Etsy account. If so, send them the invitation to a different email address so they can create a separate Etsy account for this shop.
• If none of these situations apply, please contact Etsy Support.

Can team members invite other people to access the Etsy shop?

No. Only the shop owner can send, manage, or remove access.

What happens if a shop owner or team member changes their password?

Password changes only affect the account where the password was updated. If a shop owner changes their password, team member access isn't affected. Likewise, if a team member changes their password, it doesn't affect the shop owner's account or anyone else's.

If a team member violates Etsy's policies, who is responsible?

The shop owner is responsible for activity in their shop, including actions taken by team members.