We have built Etsy Payments, the Purchase Protection Program, and our Case System to protect our community if something goes wrong with an order. These protections only apply to transactions you complete on Etsy, even if you and the other member first connected here.
We don't allow off-platform transactions because they remove the protections our community relies on and put buyers at risk of fraud. This includes:
- Off-platform payment or direction
- Off-platform contact sharing to complete a transaction
- Incentives to shop off-platform
- QR codes
Off-platform payment or direction
We don’t allow instructing a member to pay for or purchase an item outside of Etsy's checkout system. This includes:
- Naming an off-platform payment method (e.g., Venmo, PayPal, Zelle, cash, cryptocurrency) as a way to pay for an item
- Instructing a member to purchase an item through an off-platform destination, such as a personal website, social media shop, or another online marketplace
Off-platform contact sharing to complete a transaction
We don’t allow requesting or sharing contact information (e.g., a phone number, email address, or social media handle) for the purpose of completing a transaction off Etsy.
Incentives to shop off-platform
We don’t allow offering off-platform discounts, free items, cheaper shipping, or other financial incentives that encourage members to purchase off Etsy.
QR codes
We don’t allow using a QR code to direct members off Etsy.
We also don't allow the following:
- Charging extra after checkout for shipping, returns, duties, taxes, customs, or any other fee not included in the original Etsy transaction
- Passing fees to buyers through a third party, including a carrier
- Misrepresenting an item's price or location
- Using another member's account without permission
Last updated on Oct 5, 2026